Questions and worked examples

Short answers to what is asked most, and a few jobs done step by step. When something goes wrong, see Problems and When a download has a problem.

Worked example: naming the points of a new site

  1. Clock every point of the site once with a baton, in an order you write down (Gate, Office, Store, ...).
  2. Download the baton. The points come in as Point 01, Point 02 and so on.
  3. Choose the Detailed report and the date of that round. The points are listed in the order they were clocked.
  4. Click on the first name, type the real name, and press Tab: the name is kept and the next one is ready to be typed. Go down your list the same way and press Enter after the last one.

Worked example: was last night's patrol done?

  1. Choose the Overview report and, under Date/Time range, Last night.
  2. Every point is a line and every hour a column: green with the time where the point was clocked, red where it was not. A red column across all points is an hour without a patrol.
  3. For the times between clockings, choose Detailed. In Advanced mode click "Colour the lines by the time since the one before": long gaps show in black and red.

Worked example: who was late this week?

  1. Advanced mode. In Groups/Points click "set the shift start times" next to the site and type them, for example 06:00, 18:00, and how many minutes late a guard may clock in.
  2. Choose the Attendance report and Last week. Late clock-ins are red; a shift where nobody clocked in is yellow. Under it, how often each member of staff was late.
  3. A guard who forgot to clock in: click add a clock-in on the yellow line, choose the guard and check the time. See The Attendance report.

Worked example: a report for the client

  1. Choose the report, the site and the dates.
  2. Create PDF saves it, without the tips that are only meant for you, to send or print. Export to Excel saves its tables for a spreadsheet, where the client can sort and add up. See PDF, Excel and printing.

A point is in the wrong site

In Groups/Points, click move / ignore ... next to it and choose the site. All its clockings go with it. See Sites.

The same point shows twice, a minute apart

The guard touched it twice, often because the point did not read the first time. Detailed marks it duplicate. A point that keeps doing this is marked in the check column of Groups/Points: have the point looked at.

What is the red line under Baton Info?

The baton reported something about itself in the download it just gave: a low battery, a lost clock, moisture or tampering, a high temperature or physical abuse. A low battery means the baton needs a new battery; a lost clock means it lost power (check the battery and its contacts). The Baton report shows, per baton, when it last reported each of these.

Can a baton be downloaded without the download station?

Yes, from a Remote Uploader (Rue) on the same network as this computer: ERE fetches the downloads it made. See Downloads from a Remote Uploader.

Where is my data, and is it backed up?

Everything is in one database on this computer. In Advanced mode, Backup and restore makes a backup file you can keep anywhere, and ERE also makes one by itself every week. Copy a backup to another place now and then. See Backup and restore.

A report takes a while

With many thousands of clockings in the chosen dates, ERE says "Making the report" and makes it in the background; the program can be used meanwhile. A shorter period is quicker.

ERE asks to be registered again

Magtouch asked for it, for example after ERE was moved to another computer. Nothing in ERE is lost: register with your email address. See Registering ERE.