Problems

The uploader is not found

The box in the bottom left corner stays red and the picture stays on the plugged-in uploader.

• Check that the uploader is plugged in, and try another USB socket or cable.
• Unplug it and plug it in again and wait a few seconds.
• Only one program can use the uploader at a time, close any other program that might be using it.
• On Linux the user must be allowed to use serial devices. The installer arranges this; if the program was installed while you were logged in, log out and in again once. A user that was added to the computer later has to be added to the group dialout (sudo usermod -aG dialout yourname).
• Make sure the port of the uploader was not added to the ports to leave alone (Advanced mode, Settings, the fold For Magtouch).

The download does not finish

Keep the baton still on the uploader until the message says to remove it. If the baton is moved or lifted too soon the message says Download failed ... and Download data in the To Do list turns red. Nothing of that download is stored, so that half a download is never taken for a whole one, and nothing is lost: the baton still has all of it. Place the baton again and wait. See When a download has a problem.

The times are wrong

The times in the reports depend on the clock of this computer, see Getting started. Check the date, time and time zone of the computer. Times that were stored while the computer's clock was wrong stay wrong.

A message says the time could not be checked

The computer is not connected to the internet. The program carries on, only the check was skipped. You can switch the check off in Settings (Advanced mode).

A point or a report seems to be missing

• Check the dates and the site of the report.
• The point may have been deleted (ignored), see Renaming and deleting points.
• A new point the program could not place is left out of the reports about a site until you place it: Detailed lists it as Unknown point, and the Groups/Points report has it at the top. See Unknown points.
• Baton, By Download and Groups/Points have no dates; Groups/Points and Baton show the site chosen in the Site box, or choose All sites.
• Overview: a red block means the point was not clocked in that hour.