Repairs and warranty

How to check a unit before sending it in, where to send it, and what the warranty covers.

Before you send it

Many units that arrive at our service centre have nothing wrong with them. Run through the pre-repair check first; it can save you the time and the cost.

Sending a unit in

Contact support on support@magtouch.co.za or +27 11 524 0255 before sending anything, so our service centre knows to expect it. Our service centre is at 83 5th Avenue, Northmead, Benoni, 1501.

Service centre turnaround is 24 hours, excluding weekends and public holidays.

Charges

There is a standard repair charge, and a higher one for a unit damaged by abuse. Ask support or Ithegi Electronics for the current charges, or for a quotation on anything else.

Older products

We try to repair any product we have made, including those no longer in production, provided parts are still available. Find the unit in the product library to see what it is and what replaced it.

Warranty

• Products carry a 1 year warranty from the date of purchase.
• A repair carries a 3 month warranty.
• The warranty is void if the unit has been opened or sabotaged. Do not try to repair a unit that is still under warranty.
• Shipping charges are not covered.

Service life

Stainless steel batons run 4 to 8 years on a battery, depending on use. The battery is replaced as part of a standard service.