Support

Troubleshooting and how-to guides for current and past products. Manuals, software and drivers are on each product's page in the library and on the downloads page.

Tagtough and Magtouch Electronics desktop software

• Check that the computer sees the upload cableUse Windows Device Manager to find out whether the fault is the cable, the driver or the uploader.
• Backing up desktop dataWhere the desktop program keeps its data and what to copy.
• Desktop system troubleshootingThe uploader is not found, the baton will not download, or the report is wrong.
• Using the desktop systemClocking points, uploading the baton and reading the report.
• Minimum computer requirementsWhat the desktop uploader software needs. The online system needs only a modern web browser.
• Renaming your ID pointsWhy reports show 'unknown' points, and how to give each point its real name.
• Installing the Magtouch Electronics uploader on UbuntuRunning the Windows program under Wine and giving it access to the USB cable.

Batons and points

• ID points: cleaning and faultsMost point faults are dirt. What to try, and when a point is beyond saving.
• What the lights on a Suga Blu meanThe colours at the back of the baton after a clocking, on the charger, and when idle.

Magcell and Online Guarding (earlier systems)

• Downloading a baton on a MagcellThe right moment to put the baton on and take it off.
• What the lights on a Magcell meanReading the three LEDs in normal operation and when something is wrong.
• Moving a unit to another serverPointing an older unit at a new server address by SMS.
• Old Online Guarding troubleshootingLogin, email and report problems on the earlier online system.
• Using the old Online Guarding systemReports, sites, guards, templates and accounts in the earlier interface.
• Reading an overview reportThe two halves of the daily overview: is the unit working, and are the guards patrolling.

Repairs

• Pre-repair check for a batonFour checks to do before sending a baton to our service centre.

Uploaders and fixed units

• Remote Uploader: setup, lights, tunes and fault findingJoining the uploader to the site's Wi-Fi, what its light and tunes mean, and what to check when a baton does not upload.
• Stationary Guard: how it is used, lights, sounds and fault findingWhat the guard does at the unit, what its light and sounds mean, joining it to Wi-Fi, and what to check when it stops reporting.

For technicians

• Repair tools and sparesWhat an authorised repairer needs, and the parts Magtouch Electronics supplies.
• Replacing the SIM card in a Suga Blu (V1)Service centre procedure: open the baton, swap the SIM, set the APN, reseal.