Support / Uploaders and fixed units
Remote Uploader: setup, lights, tunes and fault finding
Setting up
- Power it. Plug the unit in. The light runs through white, red, green, blue and white, and the unit plays a short start-up tune.
- Join its setup network. A unit that cannot join a Wi-Fi network it knows puts out its own. On a phone or laptop, open the Wi-Fi settings and join the network whose name starts with
tagtough_followed by the unit's own number. It asks for a setup password: get it from support if it was not supplied with the unit. - Open the setup page. In a web browser go to
10.10.10.10. - Choose your Wi-Fi network from the list of scanned networks, enter its password and save. The unit restarts and joins that network.
The unit uses 2.4 GHz Wi-Fi and remembers up to ten networks, so it can be moved between sites without being set up again. Support can also add a network to a unit from Tagtough Online once it is connected.
Uploading a baton
- Place the baton on the uploader. The uploader gives a double beep and the light turns green: it has found the baton.
- The light turns yellow while the clockings are read, then dim green while they are saved.
- Leave the baton in place until you hear the result. The result tune repeats about every three seconds for as long as the baton stays on the unit.
| Light | Tune | Meaning | What to do |
|---|---|---|---|
| Green | A short melody | Everything was read and saved, and the baton has been cleared | Remove the baton |
| Red | A fast run of beeps | The upload did not finish. Usually the baton was lifted too soon | Put the baton back and leave it until the melody plays. Nothing is lost: the baton still holds its clockings |
| Red | Three slow notes | The baton had no clockings on it, or the uploader did not recognise it | If the baton should have clockings, do the pre-repair check |
The uploader saves the clockings in its own memory before it clears the baton, and then sends them to Tagtough Online. If the Wi-Fi is down, they wait in the uploader and are sent when the connection returns.
What the light means at other times
| Light | Meaning |
|---|---|
| White, red, green, blue, white in turn | Starting up |
| Dim orange and purple, alternating | Ready, waiting for a baton |
| Blue-violet, steady for a moment | Sending to the server |
| Red, steady | The last attempt to reach the server failed. The uploader tries again every two minutes |
| Purple, fading slowly in and out | Connected to Wi-Fi but still reconnecting to the server for live alerts |
| White and red, flashing quickly | Memory full. The uploader will not read another baton until it has sent what it holds |
| White, steady | Receiving a software update, or restoring factory settings. Leave it powered |
| Any colour flashing, with a tune | An alert sent from Tagtough Online, for example to start a patrol. The colour and tune are chosen there |
The button
- Press it while the unit is running to test it. The unit plays a long tune and sends a test event, which shows in Tagtough Online if the connection is working.
- Hold it in while plugging the unit in to restore factory settings. A tune plays; keep holding until the light turns white. The unit then restarts with its settings cleared and has to be set up again.
If it does not connect to the Wi-Fi
- Enter the Wi-Fi password again. It is the most common cause.
- Check that the network is 2.4 GHz. The uploader cannot see a 5 GHz-only network.
- Restart the uploader and the Wi-Fi router.
- Move the uploader closer to the router. Keep it away from large metal objects and out of metal cabinets, which block the signal.
If the light stays red
The uploader is on the Wi-Fi but cannot reach the server. Check that the site's internet connection is working: Wi-Fi with no internet behind it will not carry the upload. Batons can still be read; their clockings are kept until the connection returns.
If a baton does not upload
- Check that the baton is seated correctly on the uploader. No double beep means the uploader has not found it.
- Leave it there until the melody plays.
- Try another baton. If that one uploads, the first baton needs the pre-repair check.
If none of this helps, contact support.