Support / Magcell and Online Guarding (earlier systems)
Old Online Guarding troubleshooting
Applies to: the earlier Online Guarding interface and Magcell units.
| Problem | What to try |
|---|---|
| The green LED does not come on by itself | See the Magcell LED guide |
| The password is refused | Check Caps Lock, or use the forgot-password link on the login page |
| Not getting emails | Check the email settings in the Sites tab |
| No clockings in reports | See Downloading a baton on a Magcell |
| The overview report does not make sense | See Reading an overview report |
| Can't download the baton | See Downloading a baton on a Magcell |