Support / Tagtough and Magtouch Electronics desktop software

Check that the computer sees the upload cable

This applies to Windows.

1. Open Device Manager. It is in the Control Panel, or type devmgmt.msc in the Start menu.
2. Look for any device with a yellow triangle. That means a driver is missing. Reinstall the uploader drivers from the program's Help menu. If the missing driver belongs to your motherboard, ask your computer supplier for it.
3. Open Ports and note what is listed.
4. Unplug the uploader and plug it in again. A port should disappear and reappear.

What the result means:

• No port appears: check the cable first. It is a standard USB A to B cable, the kind used for printers.
• The port appears, but the program cannot find the uploader: the uploader may be faulty and need a service.
• A port is listed with nothing plugged in: another driver is interfering.
• The program is stuck on the wrong port: press Shift+3 in the program to choose the port, and select a higher number.

Products

• Doc Pro upload station
• Upload Station