Support / Uploaders and fixed units
Stationary Guard: how it is used, lights, sounds and fault finding
What the guard does
The guard answers the unit in one of two ways:
- With an ID point or key tag: touch it to the contact on the unit.
- With a remote: press the button on a remote that has been paired with the unit.
Either way the unit gives a two-note beep and the light turns green. The clocking is sent to Tagtough Online with the time and which point or remote was used. This is how a guard clocks on and off duty, and how the guard answers an alert.
A panic button is an optional extra. Pressing it raises an alarm in the control room.
When the unit asks the guard to acknowledge
Tagtough Online tells the unit when to ask: at set intervals during the shift, or when the control room sends a request. The unit then plays a tune and flashes its light, over and over, until the guard answers.
- Answered in time: the tune stops, and the server records how quickly the guard answered.
- Not answered in time: the tune stops when the time allowed runs out, and the server records a missed acknowledgement, which can raise an alert.
The tune, the colour of the light and the time allowed are all set in Tagtough Online, so they can differ from site to site.
What the light means
| Light | Meaning |
|---|---|
| White, red, green, blue, white in turn | Starting up. A short tune follows |
| Dim blue, pulsing twice like a heartbeat | Ready and waiting |
| Green, with a two-note beep | A point or remote was accepted |
| Any colour flashing, with a tune | The unit is asking the guard to acknowledge. Clock a point or press the remote |
| Purple, a brief flash | The server has set the time of the next acknowledgement |
| Blue-violet, steady for a moment | Sending to the server |
| Red, steady | The last attempt to reach the server failed. The unit tries again every two minutes |
| Purple, fading slowly in and out | Connected to Wi-Fi but still reconnecting to the server for live alerts |
| White, steady | Receiving a software update, or restoring factory settings. Leave it powered |
The button
- Press it while the unit is running to test it. The unit plays a long tune and sends a test event, which shows in Tagtough Online if the connection is working.
- Hold it in while powering the unit up to restore factory settings. A tune plays; keep holding until the light turns white. The unit then restarts with its settings cleared and has to be set up again.
Pairing a remote
A remote can be paired during the first five minutes after the unit is powered up. Hold the remote's button down, close to the unit, until the unit beeps and the light turns green. From then on a press of that remote counts as the guard answering.
Gates, locks and doors
The unit has switched outputs for a gate, lock or barrier, and inputs for door sensors. The control room opens a gate from Tagtough Online; the unit switches the output for the set time and reports back what the door sensor shows. Named actions such as "open" or "unlock" are set up on the server for each unit. The Stationary Guard has taken over this work from the earlier Wifilock. Gate and lock control is custom made for the gate or locks it connects to, and the unit is wired in our factory to suit.
Joining it to Wi-Fi
- Power it. Plug the unit in. The light runs through white, red, green, blue and white, and the unit plays a short start-up tune.
- Join its setup network. A unit that cannot join a Wi-Fi network it knows puts out its own. On a phone or laptop, open the Wi-Fi settings and join the network whose name starts with
tagtough_followed by the unit's own number. It asks for a setup password: get it from support if it was not supplied with the unit. - Open the setup page. In a web browser go to
10.10.10.10. - Choose your Wi-Fi network from the list of scanned networks, enter its password and save. The unit restarts and joins that network.
The unit uses 2.4 GHz Wi-Fi and remembers up to ten networks, so it can be moved between sites without being set up again. Support can also add a network to a unit from Tagtough Online once it is connected.
If it stops reporting
- Light is off: check the power supply.
- Light is red: the unit is on the Wi-Fi but cannot reach the server. Check that the site's internet connection is working. Clockings made in the meantime are kept in the unit and sent when the connection returns.
- It cannot join the Wi-Fi: enter the Wi-Fi password again, check that the network is 2.4 GHz, restart the router, and move the unit closer to it or away from metal.
- A point or remote gives no beep: try another ID point. A remote that gives no beep has not been paired: pair it as described above.
- Press the button to send a test event and check in Tagtough Online that it arrived.
If none of this helps, contact support.